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contact center
A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).
A contact center would typically be provided with special software that would allow contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered. A contact center is considered to be an important element in multichannel marketing.
call center
A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services. Two related terms are virtual call center and contact center.
Call4Peace Worldwide was founded in 2000 and is a premier global provider of contact center and business process outsourcing solutions.
With over 12 production and sales centers all around the world, Call4Peace Worldwide serves as a contact service company offering the very highest quality services, with extremely economical pricing.
Through our expertise -as leading industrial/organizational psychologists and technologists, proven products and custom solutions, we are able to help our clients achieve and sustain both a "mindset" and real capability to implement and consistently execute talent management strategies and practices which yield impressive improvement in the key metrics that determine their success.
Call4Peace Worldwide has been a global leader in Contact Center solutions for over 11 years, our solutions are used by 88 companies in 21 countries around the world, processing millions of calls each and every day.
Challenge #1: Ensuring your customers have the latest information about your business.
Information is changing so rapidly today that it becomes very challenging for businesses to communicate these changes to their customers. Several industry studies suggest that the most cost effective method of promoting company brands, products and services is when customers call in to your business, while they are in the process of waiting for a live agent. While the customer is waiting it is essential for the information you provide to your callers to be as current as possible. Interalia Contact Center solutions allow you to be able to instantly change your customer messages anytime and anywhere.
We employ the power of team and the spirit of innovation to provide our clients with flexible applications and speed to market and this winning combination has fueled our rapid growth. Synergy Solutions offers inbound and outbound live agent call center solutions from seven U.S. facilities including full bi-lingual Spanish and French capabilities as well as access to over 4000 seats in the Philippines.
Contact:
info@call4peace .com
call us # 1.917.484.6430
http://call4peace.zoomshar e.com/2.shtml
[url=http://www.call4p eace.com/blog] Tel Aviv Telemarketing success [/url]
Tarih: 09 Mart 2010 Salı 13:30
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